Privacy Policy

Privacy Policy – RailEats

Last Updated: 01-01-2026

RailEats (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of users (“you”, “your”) who access or use our website, mobile application, and services.

This Privacy Policy explains how we collect, use, store, and protect your information when you use RailEats.

1. Information We Collect

a. Personal Information

  • Name
  • Mobile number
  • Email address
  • Train number / PNR
  • Coach and seat details (for delivery coordination)

b. Payment Information

Payment details are processed securely by third-party payment gateways. RailEats does not store card or UPI details.

c. Technical Information

  • Device type
  • IP address
  • Browser data
  • Cookies and usage analytics

2. How We Use Your Information

  • Process and deliver food orders
  • Coordinate delivery at railway stations
  • Communicate order updates and support
  • Process payments and refunds
  • Improve our services and user experience
  • Prevent fraud and misuse

3. Sharing of Information

We may share limited information with:

  • Partner restaurants (order preparation)
  • Delivery partners (handover at station)
  • Payment gateways (transaction processing)
  • Legal or regulatory authorities, if required by law

We do not sell or rent your personal data to third parties.

4. Data Security

RailEats follows reasonable security practices to protect your data from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Cookies & Tracking Technologies

  • Enhance website performance
  • Understand user behavior
  • Improve service quality

You can control cookie settings through your browser.

6. Data Retention

  • Order fulfillment
  • Legal and accounting purposes
  • Dispute resolution

Data is not stored longer than necessary.

7. User Rights

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent (subject to legal requirements)

Requests can be made through the Support section.

8. Third-Party Links

RailEats may contain links to third-party websites. We are not responsible for the privacy practices of such websites.

9. Children’s Privacy

RailEats services are not intended for children under the age of 18. We do not knowingly collect data from minors.

10. Policy Updates

RailEats reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on the platform.

11. Contact Us

For privacy-related concerns, please contact RailEats through the Help / Support section available on our website or app.

RailEats collects personal information only to process orders and provide services. We do not sell user data. Payments are processed securely via trusted payment gateways.