Privacy Policy – RailEats
Last Updated: 01-01-2026
RailEats respects your privacy and is committed to protecting personal information of users who access or use our website, application and services.
This Privacy Policy explains how we collect, use, store and protect information when you use RailEats.
1. Information We Collect
Personal Information
- Name
- Mobile number
- Email address
- Train number / PNR
- Coach and seat details for delivery coordination
Payment Information
Payment details are processed securely by third-party payment gateways. RailEats does not store card or UPI details.
Technical Information
- Device type
- IP address
- Browser data
- Cookies and usage analytics
2. How We Use Your Information
- Process and deliver food orders
- Coordinate delivery at railway stations
- Communicate order updates and support
- Process payments and refunds
- Improve services and user experience
- Prevent fraud and misuse
3. Sharing of Information
Limited information may be shared with partner restaurants, delivery partners, payment gateways and legal or regulatory authorities when required by law. We do not sell or rent personal data to third parties.
4. Data Security
RailEats follows reasonable security practices to protect data from unauthorized access, misuse or disclosure. No internet transmission method is completely secure.
5. Cookies & Tracking Technologies
Cookies and analytics may be used to improve website performance, understand usage and improve service quality. You can control cookie settings through your browser.
6. Data Retention
Information may be retained as necessary for order fulfillment, legal and accounting purposes and dispute resolution. Data is not retained longer than necessary for these purposes.
7. User Rights
- Access personal data
- Request correction or deletion
- Withdraw consent subject to applicable legal requirements
Requests can be made through the RailEats support page.
8. Third-Party Links
RailEats may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
9. Policy Updates
RailEats may update this Privacy Policy when necessary. Changes become effective when posted on the platform.
10. Useful RailEats Pages
11. Contact Us
For privacy-related concerns, please contact RailEats through our customer support page.
RailEats uses personal information to process orders and provide services. Payments are processed through payment gateways.