Terms

Terms & Conditions – RailEats

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These Terms & Conditions (“Terms”) govern the use of the RailEats website, mobile application, and services. By accessing or using RailEats, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. About RailEats

RailEats is an online food delivery platform that enables train passengers to order food from partner restaurants and receive delivery at selected railway stations during their train journey.

RailEats acts as a technology and service facilitator and does not prepare or manufacture food itself.

2. Service Availability

  • Food delivery is available only at selected railway stations.
  • Availability depends on train halt time, restaurant operating hours, and cut-off rules.
  • RailEats reserves the right to accept or reject any order based on operational feasibility.

3. User Responsibilities

  • You provide accurate train, station, and contact details.
  • You remain reachable via phone during delivery.
  • You ensure presence at your seat at the delivery station.
  • You use the platform for lawful purposes only.

RailEats is not responsible for failed deliveries due to incorrect details provided by the user.

4. Ordering & Delivery

  • Orders must be placed before the cut-off time displayed.
  • Delivery is attempted at the selected station and train coach.
  • Delivery is subject to station regulations and halt duration.
  • RailEats does not guarantee delivery if the train arrives early, is excessively delayed, or skips the station.

5. Pricing & Payments

  • Prices are displayed before order confirmation.
  • Additional charges, if any, are clearly mentioned.
  • Payments can be made via online methods or Cash on Delivery (where available).
  • RailEats reserves the right to change prices or payment modes without prior notice.

6. Cancellations & Refunds

Cancellation requests are governed by the Cancellation & Refund Policy. Orders once prepared may not be eligible for cancellation. Refunds, if applicable, are processed within the stated timeline to the original payment method.

7. Train Delays & Unforeseen Events

RailEats is not liable for service disruption due to train delays, early arrivals, route changes, insufficient station halt time, railway operational issues, or force majeure events.

8. Food Quality & Liability

Food quality, quantity, and preparation are the responsibility of partner restaurants. RailEats ensures onboarding of licensed and verified restaurants but is not liable for individual taste preferences or minor variations in food presentation.

9. User Conduct

  • Misuse the platform
  • Place fraudulent or fake orders
  • Harass delivery partners or restaurant staff
  • Attempt to damage RailEats’ reputation through false claims

Violation may result in account suspension or permanent restriction.

10. Intellectual Property

All content, logos, text, and platform design belong to RailEats. Unauthorized copying, reproduction, or misuse is prohibited.

11. Limitation of Liability

RailEats’ liability, if any, shall be limited to the order value paid by the user. RailEats shall not be liable for indirect, incidental, or consequential damages.

12. Modifications to Terms

RailEats reserves the right to update or modify these Terms at any time. Continued use of the platform constitutes acceptance of revised Terms.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

14. Contact Information

For queries related to these Terms, please contact RailEats through the Support section available on the website or app.

By continuing to use RailEats, you agree to our Terms & Conditions, Privacy Policy, and Cancellation Policy.