Faq

RailEats Help Centre

Train food delivery FAQs

Find practical answers about ordering, station availability, payments, journey changes, cancellations and support.

What is RailEats?

RailEats is an online train food ordering platform. Passengers can search by PNR, train number or station and order from restaurants shown as available for their journey.

How do I order food for my train journey?

Enter your PNR, train number or station, select the journey and delivery station, choose an available restaurant and menu items, then complete the checkout details.

Can I order food without a PNR?

You can search using a train number or station where that option is available. Entering the correct PNR, coach and seat details can help with delivery coordination.

At which stations is delivery available?

Coverage depends on the train route and restaurants active at each station. Use the order search or browse the stations page to see current availability.

Which meals can I order?

Menus vary by restaurant and station. Available options may include thali, biryani, snacks, breakfast, beverages and vegetarian or non-vegetarian meals.

Which payment options are available?

The checkout page shows the payment options available for that order. Options can vary by restaurant, station and order value.

When should I place my order?

Place the order before the restaurant cut-off shown in the ordering flow. Availability also depends on train timing, station halt and the selected restaurant.

Can I cancel or modify an order?

Cancellation or modification depends on the current order status and restaurant preparation. Review the Cancellation and Refund Policy and contact support as soon as possible.

What happens if my train is delayed or skips the station?

Delivery may be affected by train delays, route changes or an insufficient station halt. Contact support with your order ID if the journey changes after ordering.

How can I contact RailEats support?

Use the RailEats contact page and include your order ID and registered mobile number so the support team can check the order.