Frequently Asked Questions (FAQ) – RailEats

1. What is RailEats?

RailEats is an online food delivery platform that allows train passengers to order fresh, hygienic, and restaurant-quality food during their train journey. Food is delivered at selected railway stations directly to the passenger’s train seat.

2. How can I order food in train using RailEats?

You can place an order by following these steps:

• Enter your train number or PNR
• Select the station where you want food delivery
• Choose food from available partner restaurants
• Place your order using online payment or Cash on Delivery
• Receive food at your train seat at the selected station

3. At which stations does RailEats deliver food?

RailEats delivers food at selected railway stations across India. Availability depends on your train route, station halt time, and partner restaurant coverage.

4. Can I order food without a PNR?

Yes, in most cases you can order using your train number. However, providing a PNR helps ensure accurate delivery and better coordination.

5. Is the food safe and hygienic?

Yes. RailEats partners only with licensed and verified restaurants that follow standard hygiene and food safety practices.

6. What payment options are available?

• Online payments (UPI, cards, wallets – as available)
• Cash on Delivery (COD) at selected stations

Available payment options may vary by location and order value.

7. When should I place my food order?

We recommend placing your order well in advance before the train reaches the selected station. Orders are accepted based on station halt time and restaurant cut-off rules.

8. Can I cancel my order after placing it?

Cancellation depends on the order preparation status and cut-off time. Once food preparation has started, cancellation may not be possible.

9. Will I get a refund if my order is cancelled?

Refunds, if applicable, are processed according to our Cancellation & Refund Policy and credited to the original payment method.

10. What happens if my train is delayed?

RailEats attempts to coordinate delivery based on updated train timings. However, delivery depends on station halt time and restaurant availability.

11. What if my train skips the delivery station?

If the train does not stop at the selected delivery station or halt time is insufficient, delivery may not be possible and will be handled as per our policies.

12. How will I know when my food is delivered?

You will receive order updates via SMS or phone call from the delivery partner or restaurant.

13. Can I modify my order after placing it?

Order modifications are generally not allowed after confirmation, as restaurants start preparing food immediately.

14. What if I receive incorrect or damaged food?

Please contact RailEats customer support immediately. We will review the issue and assist you as per our policies.

15. How can I contact RailEats customer support?

You can contact RailEats customer support through the Help / Support section on our website or app, or via the contact details shared during order confirmation.